⏳ 30-Day Return Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.

📦 Return Eligibility

To be eligible for a return:

• Item must be unused and in the same condition as received.
• Must be in original packaging.

We require a receipt or proof of purchase for all returns. Please do not send your purchase back to the manufacturer.

🚫 Non-Returnable Items

Several types of goods are exempt from being returned:

• Perishable goods (e.g. food, flowers, newspapers, magazines)
• Intimate or sanitary goods
• Hazardous materials or flammable liquids/gases
• Gift cards
• Downloadable software products
• Some health and personal care items

🧾 Partial Refunds (if applicable)

Only partial refunds may be granted for:

• Books with obvious signs of use
• Opened CDs, DVDs, software, or vinyl records
• Items damaged or missing parts not due to our error
• Items returned more than 30 days after delivery

💳 Refunds

Once your return is received and inspected, you’ll get an email notification. If your refund is approved, we’ll process it, and a credit will automatically be applied to your original payment method within a few business days.

⌛ Late or Missing Refunds

If you haven’t received a refund yet:

• Re-check your bank account
• Contact your credit card company (posting delays are common)
• Contact your bank (processing time may vary)

If you've done all of this and still haven’t received your refund, contact us at support@alzama.com.

🏷️ Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

🔁 Exchanges

We only replace items if they are defective or damaged. Email us at support@alzama.com and send your item to: [Your Physical Address].

🎁 Gifts

If the item was marked as a gift and shipped directly to you, you'll receive a gift credit. If it wasn’t marked as a gift or sent to the gift-giver first, the refund will be issued to them.

🚚 Return Shipping

To return your product, mail it to: [Your Physical Address]

• You are responsible for paying your own shipping costs.
• Shipping costs are non-refundable.
• For expensive items, use a trackable shipping service or purchase insurance. We do not guarantee that we’ll receive your returned item.